This page explains how Harumi handles returns, exchange requests, and product eligibility. It helps your website feel more realistic and customer-friendly.
Returns can be requested within 7 days of delivery for eligible items.
Products must be unused, undamaged, and returned in their original packaging whenever possible.
A valid order confirmation or receipt may be required for all return requests.
Beauty and hygiene-related products may not be returnable once opened.
Special bundle offers, discounted items, or limited-edition gift sets may have separate return conditions.
Items damaged after delivery due to improper use are not eligible for return.
A simple return explanation makes the website feel more complete and trustworthy.
Customers should contact Harumi first before sending any return package.
Once the item is received and reviewed, Harumi can confirm whether a refund, exchange, or store credit is approved.
Approved refunds may take several business days to appear depending on payment method and banking process.